stampays

Refund Policy

Last updated: November 6, 2026

This Refund Policy applies to purchases of Stampways, a service provided by MOMSCOACH Co., Ltd. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and processes all refunds.

1. Project passes

  • Unused passes: you can request a full refund within 14 days of the purchase date.
  • 5-pass and 10-pass bundles: if some passes in the bundle have been used, the unused passes are refunded pro rata at the bundle's per-pass price (the bundle price divided by the number of passes).
  • A pass counts as used once a project has been published with it.

2. Run extensions

You can request a refund for a run extension within 14 days of the purchase date only if the project's run period had not yet started (no participant had joined yet) or the extended days have not begun.

3. Other cases

Purchases that do not meet the conditions above, or requests made more than 14 days after the purchase date, are not refundable, except where a refund is required by applicable law. We may decline requests that abuse this policy, such as repeated purchases and refunds. All products are one-time purchases and do not renew automatically, so there are no future charges to cancel.

4. How to request a refund

  • Email us at ceo@momscoach.co.kr with the email address of your account and the order number shown on your receipt, or
  • Use the link in the receipt email you received from Paddle, or visit paddle.net to find your order.

We will confirm your request within 3 business days. Refunds are issued by Paddle to the original payment method. It may take 5 to 10 business days for the refund to appear, depending on your bank or card issuer.

5. What happens after a refund

  • If passes are refunded, the refunded unused passes are removed from your account.
  • If a run extension is refunded, the extension is removed from the project's run period.

6. Free use before publishing

Creating projects, using AI features within the free trial usage allowance, and previewing the participant screens are free of charge and do not require a payment card.

7. Your statutory rights

This policy does not limit any rights you have under the consumer protection laws of your country of residence.

Contact

MOMSCOACH Co., Ltd. / ceo@momscoach.co.kr